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Text 914-220-4900 between 9AM and 3PM to get a quick response from a member of our staff

Toll-Free number: 1-888-644-SUMA or 1-888-6447862

Declined Plastic Card Transaction

  • (914) 220-4900 - call the Credit Union directly during business hours
  • After hours and holidays call our 24-hour Transaction Assistance Emergency Service at 888-526-0404 or 206-352-4954 - from outside US

Report a Lost/Stolen VISA Credit, VISA Debit, or ATM Card

  • 1-800-682-6075
  • Via www.reportmycards.com
  • Via Internet Banking: under "Options" Tab, click on "ATM/Debit/Credit Card" Tab, check off "Block", hit "Submit", and then "Confirm".
  • Via Mobile Banking Card Controls menu: tap onto "Card Controls" button in the main menu, tap the card that you want to report as lost/stolen, chose one of the options: "Mark as lost and reorder" or "Mark as lost without reordering" if you don't want a replacement card to be ordered, and hit OK. In case of reorder option, your new card will be delivered to your address via regular mail in 5-10 business days.

Activate VISA Credit or VISA Debit Card

  • 1-800-411-6390
  • via www.activatemycards.com
  • Via SUMA Internet Banking: Click on "Options" Tab, then click on "ATM/Debit/Credit Card" Tab, then check off "Activate" and hit "Submit" button and then "Confirm" button.

  • Via Mobile Banking Card Controls menu: tap onto "Card Controls" button in the main menu, tap the yellow round button "+", type in your card number, and hit "Activate". If the "Activate" button is not available, it means your card is already activated.

Activate ATM Card

  • 914-220-4900 - call the Credit Union during business hours
  • via www.activatemycards.com
  • Via SUMA Internet Banking: Click on "Options" Tab, then click on "ATM/Debit/Credit Card" Tab, then check off "Activate" and hit "Submit" button and then "Confirm" button.

  • Via Mobile Banking Card Controls menu: tap onto "Card Controls" button in the main menu, tap the yellow round button "+", type in your card number, and hit "Activate". If the "Activate" button is not available, it means your card is already activated.

Select Your Own PIN for VISA Credit, VISA Debit or ATM Card

1-877-746-6746

BillPay Questions

1-866-220-0677

 To register your VISA card with Verified by VISA (3D Secure): click here

To register your VISA card with e-Wallet

1-844-468-4728

Locations

Department Directory
Title Direct Phone Number
Loan

914-220-4826

914-220-4832

Plastic Cards 914-220-4823
Member Service Representatives

914-220-4821

914-220-4822

914-220-4824

914-220-4825

Tellers

914-220-4835

914-220-4834

Internal Auditor 914-220-4842
Loan Director 914-220-4831
Electronic Banking / Assistant Branch Manager 914-220-4829
IT Administrator / Escrow Administrator 914-220-4828
Branch Manager 914-220-4840

 

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Department Directory
Title Direct Phone Number
Branch Manager 914-220-4810
Assistant Loan Director & Assistant Branch Manager 914-220-4817
Member Service 914-220-4819
Tellers 914-220-4816

 

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Department Directory
Title Phone Number
Branch Manager 845-356-0087
Member Services / Tellers 845-356-0087

 

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Department Directory
Title Telephone Number and Extension
Member Services / Acting Branch Manager 203-969-0498 x 12
Member Services / Tellers 203-969-0498 x 11, x 13, x 14
Plastic Cards, Electronic Banking 203-969-0498 x 14

 

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Department Directory
Title Phone Number
Member Services / Electronic Banking 203-785-8805
Tellers 203-785-8805

 

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2018 Holiday Schedule

 

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