Crypto FAQ - Coming Soon

Open your SUMA FCU digital banking app and sign in.

• If you do not see the Crypto widget, go to Organize Dashboard and add the Crypto capability.
• Tap the widget to view prices, buy/sell (if enabled), or manage your crypto balances.

Yes, in most cases. Crypto access often requires identity verification and compliance checks.

• You may be asked for your name, address, date of birth, and SSN or similar identifier.
• You may be asked to upload an ID and/or complete a selfie check.
• Additional verification may be required for higher limits.

Why this matters: KYC/AML checks help prevent fraud, protect members, and meet regulatory requirements.

Sometimes additional verification is required due to risk signals, limits changes, or inability to confirm information automatically.

• Address verification (utility bill, lease, bank statement)
• Name mismatch or recent change
• Higher transaction volumes or limit increase requests

Yes, if deposits are enabled for the asset and network. This is a common way to keep your crypto in one place you trust for secure storage and simpler tracking.

• Choose the asset (for example, BTC, ETH, USDC) and tap Receive to get your deposit address.
• Copy the address (or scan the QR code) and send from the other platform.
• Always confirm you are using the correct network before sending.

Important: Sending on the wrong network can cause permanent loss. If you are unsure, do a small test send first.

Deposit time depends on the network and required confirmations.

• Some networks confirm quickly, others take longer.
• High network congestion can slow confirmations.
• Your app may show the deposit as “pending” until confirmations complete.

Yes, if withdrawals are enabled for that asset and network.

• Tap Send, enter the destination address, confirm the network, and review fees.
• Some withdrawals may require additional verification for safety.
• Some transfers may be held for risk review or compliance checks.

Network fees (sometimes called “gas”) are paid to the blockchain network to process transactions. They are not usually paid to SUMA.

• Fees vary based on network demand and the asset/network used.
• You will typically see an estimated fee before confirming a send.

Supported assets and networks are shown inside the app and can change over time.

Blockchain transactions are typically irreversible. Wrong-address or wrong-network transfers may be unrecoverable.

• Double-check the address character-by-character.
• Confirm the network matches the destination exactly.
• Use a small test transaction if you are unsure.

Crypto prices can differ across venues due to liquidity, spreads, quote sources, and timing.

• Markets trade 24/7 and can move fast.
• Some prices reflect last trade, others reflect midpoint, bid/ask, or index pricing.

Usually no. Once a trade executes, it is typically final.

• If an order is pending, you may be able to cancel it (depends on how your experience is configured).
• Always review the confirmation screen before submitting.

Fees vary by transaction type and provider structure.

• Trading may include a spread and/or service fee.
• Sending crypto often includes network fees.
• Some actions may have minimums or rounding rules.

Always refer to the in-app fee disclosures and your official fee schedule.

Protection depends on the custody and product structure enabled by your institution. Common safeguards include:

• Strong login protections in digital banking
• Risk monitoring and fraud detection
• Extra verification for sensitive actions (like withdrawals)

Good to know: Crypto values can be volatile, and crypto is generally not insured the same way as bank deposits.

Delays can happen for safety and compliance reasons, including:

Yes. Limits can apply for security, liquidity, and compliance reasons.

• Limits may differ for buys/sells vs sends/receives.
• New accounts may start with lower limits.
• Limits may increase after verification and account history builds.

Crypto transactions are typically irreversible, so recovery is not guaranteed.

• If you suspect fraud, contact support immediately.
• Do not send additional funds to “recover” funds, that is a common scam pattern.
• Enable any available security settings in your digital banking profile.

Depending on the account structure and your activity, you may receive year-end tax documents and/or transaction history exports.

• Tax reporting requirements vary by jurisdiction and product setup.
• Buying, selling, swapping, and spending crypto may be taxable events.

Note: This is not tax advice. For personal guidance, consult a tax professional.

• Confirm the asset is supported for deposits/withdrawals in-app.
• Confirm the network matches exactly.
• Do a small test transaction first.
• Save your transaction ID (TXID) if you need support.

Start by checking:

• The TXID on a blockchain explorer (if available)
• The network used and the destination address
• Whether the deposit is still pending confirmations

If you still need help, contact support and share the TXID, asset, network, and timestamp.