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Helpful Phone Numbers


General numbers to get a quick response from a member of our staff
  • Text-Enabled: 914-220-4900
  • Toll-Free: 888-644-7862
Business Hours: 9am-3pm Mon., 9am to 8pm Tue. thru Fri., 9am-12:30pm Sat.
 
Declined Plastic Card Transaction
  • (914) 220-4900 - call the Credit Union directly during business hours
  • (800) 547-0406 US only - call 24/7/365 Transaction Assistance Emergency Service
Report a Lost/Stolen VISA Credit, VISA Debit, or ATM Card:
  • 1-888-297-3416
  • Via Digital Banking: under "Card Management" Widget, click on a card, click on "Report lost/stolen", choose "Lost" or "Stolen", and then "Report".
  • If the option "Reorder card" is chosen, your new replacement card will be delivered to your address on file via regular mail in 5-10 business days. You may continue using your existing card until a replacement card arrives.
Activate VISA Credit, VISA Debit Card or ATM Card
  • 1-800-290-7893 or 206-624-7998 outside US - 24/7.
  • Via Digital Banking: under "Card Management" Widget, click on "Activate new card" option, then click on a card, then check off "Activate" and confirm.
  • 914-220-4900 - call the Credit Union during business hours.
Select PIN for VISA Credit, VISA Debit or ATM Card
  • 1-800-290-7893 or 206-624-7998 outside US - 24/7.
BillPay Questions
  • 1-866-220-0677
 To register your VISA card with e-Wallet (Apple Pay, Samsung Pay, Google Pay)
  • 1-844-468-4728