TEXT us anytime at 914-220-4900 (we respond during business hours).
General numbers to get a quick response from a member of our staff
Business Hours: 9am-3pm Mon., 9am to 8pm Tue. thru Fri., 9am-12:30pm Sat.
Declined VISA Plastic Card Transaction
- (914) 220-4900 - call the Credit Union directly during business hours
- (800) 547-0406 US only - call 24/7/365 Transaction Assistance Emergency Service
Report a Lost/Stolen VISA Credit or VISA Debit Card:
- Via Digital Banking: under "Card Management" Widget, click on a card, click on "Report lost/stolen", choose "Lost" or "Stolen", and then "Report".
- If the option "Reorder card" is chosen, your new replacement card will be delivered to your address on file via regular mail in 5-10 business days. You may continue using your existing card until a replacement card arrives.
Report Fraud on VISA Credit or VISA Debit Card:
Activate VISA Credit or VISA Debit Card
- 1-800-290-7893 or 206-624-7998 outside US - 24/7.
- Via Digital Banking: under "Card Management" Widget, click on "Activate new card" option, then click on a card, then check off "Activate" and confirm.
- 914-220-4900 - call the Credit Union during business hours.
Select PIN for VISA Credit or VISA Debit Card
To register your VISA card with e-Wallet (Apple Pay, Samsung Pay, Google Pay)